LEEWAY® — Frequently Asked Questions
How do I get a transponder?
You can get a transponder shipped to your house by creating an account with LeeWay and loading a prepaid account.
- Sign up for a LeeWay account using the page.
- Fill in your personal and vehicle information, and denote whether you want the free transponder, or the hard case transponder ($22).
- Load your prepaid account.
- Your transponder will be shipped to your address in about seven days.
New Customers should also pay any outstanding pay-by-plate tolls.
What is LeeWay?
LeeWay is Lee County’s electronic toll collection system and can be used on all Florida toll roads, express lanes, and most bridges.
How does LeeWay work?
LeeWay operates using a transponder installed on the windshield inside your vehicle. As you pass through the toll plaza, an overhead antenna reads the transponder, and automatically deducts the correct toll amount from your LeeWay prepaid toll account.
What are the benefits of LeeWay?
LeeWay transponder customers are eligible to:
- Purchase optional discount programs for frequent Lee County bridge users.
- Receive in lane discounts during Variable Pricing Discount Hours at the Midpoint and Cape Coral Plazas
- Pay the lower electronic toll collection rate throughout the state of Florida.
- Access their LeeWay account 24/7 online to make changes, payments or print itemized monthly statements.
Can I get a business account?
Business accounts are welcome using the same terms and conditions as a private account. Transponders can be purchased for all vehicle types. However, discount programs are only available for two axle vehicles. Multiple vehicle discounts (half-price) are not available for business accounts.
What locations will my LeeWay transponder be accepted?
LeeWay transponders will be accepted on virtually every toll road and bridge in the state. This includes the facilities run by:
- Turnpike system roads (SunPass)
- Central Florida Expressway Authority (E–Pass)
- Miami Dade Expressway Authority (SunPass)
- Tampa Hillsborough Expressway Authority. (SunPass)
- North Carolina’s Triangle Expressway (Quick Pass)
- Georgia State Road & Tollway Authority(PeachPass)
Note: Customers should use facility signs to locate express lanes.
Can I use the LeeWay system on different types of vehicles or motorcycles?
LeeWay transponders may be used on any multi—axle vehicle. Motorcycles require hard case transponders. Mounting instructions will be provided when you receive your transponder. See our Transponder page for more information.
How do I monitor or make changes to my LeeWay account?
24/7 Online Account Access: Customers can Log In to make updates, check prepaid balances and monitor usage. If you have not set up your online access, you can contact the LeeWay Service Center and we will email you a temporary password with instructions.
Phone: Customers can call the LeeWay office at 239-533-9297 to make several types of updates.
The hours of operation are:
LeeWay Service Center Hours
Mail: Customers can mail correspondence for account changes and payments to: 1366 Colonial Blvd, Fort Myers, FL 33907.
24-Hour Drop Box: After hours, customers can place correspondence or payments in the secure drop box to the right of the front door.
What is the difference between a discount program and a prepaid account?
A LeeWay discount program is an option where you pay additional upfront money to lower costs for each toll trip. They are beneficial for frequent Lee County Toll bridge users. Discount Programs are available for:
- One, two or three facilities
- Reduced Fare or Unlimited passage
- Annual or six months
Additional information is available on the Tolls & Discounts page.
Customers must have a positive prepaid balance for a discount program to be valid.
A prepaid account is set up to deduct toll trips. All transponders on the same account share the prepaid account balance.
How do I add additional funds to my prepaid toll account?
Automatically Replenish with Credit Card: Log In to add Auto Replenish to your account or download a PDF form to mail to the LeeWay Service Center. When your prepaid account balance reaches $10, your credit card will automatically be billed an additional $30.00 (plus $20.00 for each additional transponder). As long as your credit card information remains current, this is a simple and easy way to replenish your prepaid account.
Online Access: Customers can Log In and add funds using a credit card.
24-Hour Drop Box: Customers can visit the LeeWay Service Center and place check or money orders payments in the drop box to the right of the front door.
Phone: Customers can call the LeeWay office at 239-533-9297 to make one-time credit card payments over the phone. The hours of operation are:
Mail: Customers can mail check or money orders to: 1366 Colonial Blvd, Fort Myers, FL 33907.
What is the Continuous Renewal option?
With Continuous Renewal, LeeWay automatically renews your discount program(s) every renewal period by charging your credit card during the months of May and/or October. By choosing this option and providing a valid credit card number, you will not have to complete any future renewal forms.
To sign up, Log In to your online account and add the Continuous Renewal option. To stop Continuous renewal, either login to your online account to unselect the option or notify the Leeway service center in writing.
What is the difference between the Automatic Replenishment option and Continuous Renewal option?
With Automatic Replenishment, LeeWay automatically replenishes your prepaid account by charging your credit card when it reaches a low balance.
With Continuous Renewal, LeeWay automatically renews your current discount program(s) every renewal period by charging your credit card.
Do I receive notifications about my prepaid account status?
With a valid email address, LeeWay will send an email notification when your prepaid account has reached:
- A low balance threshold
- Has insufficient funds
*Notices are not sent to customers who utilize Auto Replenishment unless the card on file is not able to replenish the account
If I have an unlimited discount program, why do I need a prepaid account?
All customers are required to have a prepaid account. Discount programs are not valid without a positive prepaid balance. These funds can be used for payment of tolls:
- On other bridges where you do not have a discount program,
- For payment when pulling extra axles (ie: boat trailer)
- At toll facilities throughout the state of Florida and other states where Leeway is accepted.
How soon will my prepaid account be debited?
Once the transponder in your car is read, the toll will immediately be deducted from your prepaid account. That transaction will be posted that same day for trips over the Cape Coral, Midpoint and Sanibel Bridges. Toll transactions outside Lee County, may be delayed 24 to 36 hours.
How do I close my LeeWay toll account?
To close your toll account, Log In or contact the LeeWay Service Center via mail, fax, or email. If sending your request by mail, please enclose a letter or other signed statement that you wish to close your account. We will refund any unused balance from your prepaid account within approximately 2—4 weeks. Please note there is a $45.00 administrative fee for closing your account within 60 days of origination.
Can I close my account and receive a refund of my toll discount program?
No, you cannot receive a refund for the toll discount program. You can close your account and receive a refund of the remaining balance in your prepaid account.
Will I get a statement?
Customers can Log In to view or print statements as needed at no charge. However, should you desire a monthly itemized statement to be mailed, the following will be deducted from your prepaid account:
- 1–3 transponders per account—$1.50
- 4 transponders per account—$2.00
- 5 transponders per account—$2.50
- 6–195 transponders per account—$2.50 plus $0.25 per each additional transponder
- 196 or more transponders will be charged the maximum statement fee of $50.00
What if I move?
Call the LeeWay Service Center to change your address or obtain information on how to close your account.
What happens if I sell my car?
Call the LeeWay Service Center, and provide the updated information concerning your new vehicle. Be sure to remove your transponder from the sold car. If you have a Mini Sticker tag you will be required to purchase a new transponder.
I have a rental car; can I obtain a transponder?
Yes, you can purchase a transponder. There will be a $45.00 administrative fee for any LeeWay account that is closed within 60 days or less of the opening date.
It is very important you call and remove the rental car information from your LeeWay account when turning the rental car in.
My car is in the shop for repairs; can I add my rental car to my account?
Yes, LeeWay can issue you a temporary transponder for your rental. You will need your repair shop work order and rental car information.
What is the difference between SunPass and LeeWay?
SunPass is the state of Florida’s option for electronic toll collection. LeeWay is Lee County’s option for electronic toll collection and offers a local service center. You can only purchase a frequent user discount program with a LeeWay transponder. Both transponders work throughout the state of Florida.
Would I be eligible for SunPass or E–Pass discounts or rebates?
For frequent travelers on SunPass and E–Pass roads, LeeWay customers may be eligible for rebates or in lane discounts. Refer to SunPass and E-Pass web sites.
What if I do not have funds in my prepaid toll account?
If customers do not have available funds in their prepaid account, please be prepared to stop and pay cash at the toll booths. Do not use the SunPass or E-Pass Express lanes. It could result in a violation and possible citation.
What if I have both a SunPass and a LeeWay transponder?
If a customer has two transponders in one car (example: one SunPass and one LeeWay) it will result in the customer being double charged. It is recommended you only have one transponder. If you take advantage of LeeWay discounts, we suggest you keep your LeeWay transponder.
What if I have both an E-Z Pass and a LeeWay transponder?
If a customer has two transponders in one car (example: one E-Z Pass and one LeeWay) it will result in the customer being double charged. It is recommended you only have one transponder. Please call the LeeWay Service Center at 239-533-9297 to discuss your options.
If I have a SunPass, E-Pass, or E-Z Pass transponder, can I purchase a LeeWay discount program?
Customers with SunPass, E-Pass, or E-Z Pass transponders are not eligible to purchase a LeeWay discount program. Only LeeWay account holders with LeeWay transponder can purchase them. However, SunPass, E-Pass, and E-Z Pass customers will be eligible for the Variable Pricing discount at the Cape Coral and Midpoint Toll Facilities.
How does Pay-By-Plate (cashless) work?
There is no stopping in the lanes. If you were going to pay cash, you will proceed through any open lane, an image will be captured of your plate, and a notice will be mailed to the address from your driver’s license.
How much will the notice be?
The notice will be for the toll amount only. No admin fees will be assessed during the cashless collection time period.
How long do I have to wait to make payment after I cross?
A notice is generated approximately 14 days after the crossing occurs.
Will it cost me extra to pay a cashless toll notice?
No. There is not a cost associated with paying with your credit card either online or over the phone.
Can I pay cash at the LeeWay Service Center?
Yes. You can pay with cash by placing an exact cash payment in an envelope and depositing it in the secure payment drop box located at the LeeWay Service Center (1366 Colonial Blvd., Fort Myers, FL 33907). LeeWay does have envelopes available for use at this same location. Please indicate on the envelope the license plate number the payment is for.
I don’t have a transponder, can I use the transponder lanes during this time or should I continue to use the booth lanes?
Yes. During the cashless toll collection time period, you may utilize any open lane in the toll plaza.
I have a rental vehicle and did not pay extra for the toll option. Will my rental company charge me a fee?
Please contact your rental agent.
I have a motorcycle but my notice shows $2.00 for each crossing.
You should contact LeeWay by phone to make payment. The amount due will be adjusted to reflect $1.00 per motorcycle crossing.